Terms & Conditions
Welcome to AEG Cleaning Services Ltd! We provide carbon neutral and eco-friendly cleaning services to both businesses and consumers.
In these terms and conditions (Terms and/or Agreement), when we say you or your, we mean both you, the person making a booking for cleaning services (Services) on our website (Site) and if applicable, any entity you are representing (such as your employer).
When we say we, us or our, we mean AEG Cleaning Services Ltd, a company registered in England and Wales with company number 13659771
Summary
- Acceptance and Term
- Use of the Site
- Accounts
- Our Supply of the Services
- Carbon Neutral Cleaning Products
- Your Responsibilities
- Cancellations and Rescheduling
- Complaints
- Variations
- Exercising your Right to Change Your Mind (Consumer Contracts Regulations 2013)
- Payment
- Premises
- Warranties and Representations
- Intellectual Property
- Confidential Information
- Limitations on and Exclusions to Our Liability
- Termination
- General
- Definitions
- Interpretation
All capitalised terms have the meaning defined within this Agreement. This Agreement is between you and us, each a Party and together the Parties. For questions about these Terms, or to get in touch with us, contact us using the details below:
Our contact details:
AEG Cleaning Services Ltd a company registered in England and Wales. Our company registration number is 13659771
Address: 14/2e Docklands Business Centre 10-16 Tiller Road, Canary Wharf, London, E14 8PX
Phone: 020 7998 3113
Email: [email protected]
1. Acceptance and Term
These Terms contain the Terms and Conditions on which we will supply the Services to you. Please take the time to read through these Terms. If you have any questions about the Terms, please just let us know, using the contact details above.
You accept these Terms by clicking ‘I Accept’ when making a booking for our Services via the Site.
If booking on behalf of a business, you confirm authority to bind your employer/the business entity to these Terms. These Terms apply from when you have accepted these Terms until we have completed the supply of the Services, or when you terminated these terms in accordance with clause 17.
If you request Services during the 14-day cancellation period, you acknowledge that you will lose your right to cancel within the first 14 days under the consumer laws. If you check the box at the time of your booking to request for us to provide a clean during this 14-day cancellation period, you will lose your right to cancel if the Services are fully performed by us.
2. Use of the Site
You must not use the Site unless you are at least 18 years old. When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate. All personal data that you give to us will be treated in accordance with our privacy policy. You can find our privacy policy at www.aegcleaning.co.uk/privacy.
3. Accounts
You may create an account in order to purchase the Services from us (Account). You must ensure that any personal data you give to us when creating an Account is accurate and up to date.
It is your responsibility to keep your Account details confidential. You are responsible for all activity on your Account, including purchases made using your Account details. If you lose or forget your Account details, you must email us using the contact details at the start of these Terms.
You must not create additional Accounts in an attempt to obtain additional discounts or promotional opportunities. If we find additional Accounts have been created for this purpose, we reserve the right to cancel the Services and charge the full rate (non-discounted) for the Services plus any applicable fees and charges.
4. Our supply of the Services
In consideration of your payment of the Price, we will provide the Services in accordance with these Terms and all applicable laws, and with reasonable care and skill, whether ourselves or through our Personnel. We will not be responsible for any Services unless expressly set out in the inclusions on the checkout page at the time of making a booking for an Appointment.
Booking an Appointment
At the time of booking through the Site, you may select a date and time, the services (including level of cleaning and hours required), and provide information on your Premises (including number of rooms) for your appointment (Appointment). For specialist Services, you must email us to obtain a quote before requesting the Services. You must provide us with the location for the Services to be provided (Premises) at the time of making your booking.
You may book a one-off Appointment (One-off Clean) or recurring services on a daily, weekly, bi-weekly, or monthly basis (Repeat Cleans).
Initial Inspection
Prior to commencing the Services and before your Appointment, we may conduct a free initial inspection of the Premises to assess the cleaning level required for the Appointment (Initial Inspection). You acknowledge and accept that we may determine a comprehensive deep cleaning service is required for your initial Appointment (Deep Cleans). This is to ensure that the Premises meets our standards before regular maintenance cleaning.
Time Allocation
You agree that your preferred Appointment time is an estimate only. You agree to allow extra time if we are late due to circumstances outside of our control, like traffic. We will only provide the Services for the maximum time allocated to the type of cleaning you book. It is your responsibility to select the correct cleaning Services. Additional time spent cleaning by us or additional work will incur an additional cost. We are not liable for your failure to book the appropriate cleaning services and/or time required.
Waste Removal
Where waste removal is part of the Services, we will only remove household waste and dispose of it in your designated bin area on the Premises. We hold a waste carrier licence for proper disposal, in line with applicable regulations. For larger items or excess waste that cannot reasonably fit in your designated bin area, we will provide you with a separate quote for removal or disposal. You must ensure no toxic or hazardous waste is included.
Excess Pet Hair
Excessive pet hair may require specialist cleaning beyond our standard services. We are not liable if the remaining pet hair cannot be fully removed during our routine cleaning services. Failing to disclose pets/excessive pet hair prior to your Appointment may result in an additional non-negotiable service fee invoiced separately to cover extra labour time.
Additional Cleaning Services
For any cleaning work beyond the agreed scope of our Services, we’ll obtain your consent and invoice you for additional costs. If you require extra services not included in your Appointment, let us know, and we’ll discuss if we can provide them. Where we identify additional required services, we’ll also inform you. In both cases, we’ll advise the extra fee, and if accepted, provide the additional services as part of the Services. Additional fees form part of the Price payable. Where you have requested our Repeat Cleans Service, the additional fees will be charged on your next Payment Date.
Parking & Congestion Charges
For Appointments located within designated congestion charge zones or where parking fees apply, we will invoice you for those charges to you at cost with no additional markup. Any congestion charges or parking fees incurred will be invoiced separately following the completion of the Services. Where you have requested our Repeat Cleaning Service, any outstanding congestion or parking charges will be charged on your next Payment Date. You acknowledge these third-party charges are beyond our control and may be subject to change.
For any Deep Cleans or comprehensive cleaning services, where additional equipment is required, you must ensure suitable parking is made available within close proximity to the Premises. Our vehicles must have clear access to load/unload the necessary cleaning materials and equipment. Any parking charges incurred will be payable by you.
5. Carbon Neutral Cleaning Products
We aim to use locally sourced, carbon-neutral cleaning supplies to minimize the environmental impact of our Services. We may provide you with estimates of your carbon footprint based on the use of average supermarket cleaning products one day per week. These weekly estimates can be used to calculate your monthly or yearly carbon footprint.
While we make reasonable efforts to provide carbon-neutral products and Services, we cannot guarantee that our Services will always be 100% carbon neutral. To the maximum extent permitted by law, we will not be liable, and you agree to waive and release us from any liability, claims or representations regarding the carbon neutrality or environmental footprint of our cleaning products and Services. This includes any failure to meet the targeted carbon footprint levels in the estimates provided.
6. Your Responsibilities:
You agree:
(a) if possible, ensure you or others are not at the Premises while we are providing the Services;
(b) to provide us with uninterrupted access, hot water, power and any other necessary facilities at the Premises;
(c) that the Premises will be free from harm or risk to health and safety, and that our Personnel will not clean any area that will put them in danger or that may impact their health and safety;
(d) that where we have mopped your floors as part of the Services, that the floors may be wet and/or slippery, and that you (and anyone else at your Premises) will take care when on the floors;
(e) you will provide us with any special instructions and training for deactivation/activation of any alarm system. Except to the extent caused by our negligence, we will not be responsible for triggering any alarm systems;
(f) to notify us of any hazards, slippery surfaces or other dangers;
(g) that the Premises will be in a hygienic condition for us to perform the Services, including all animal faeces being removed;
(h) to inform us if pets have been present at the Premises;
(i) that you will secure, remove or notify us of any fragile or highly breakable items;
(j) that you will arrange for us to access the Premises;
(k) to provide us with a mop, bucket and a hoover that is wired and is fully functional;
(l) that you will not engage any of our Personnel for personal cleaning services during the Term of this Agreement and for a period of 3 months after termination of this Agreement. If we find that you have engaged our Personnel in breach of this clause 6.1(l) , you agree to pay us £500 and accept that this is a genuine pre-estimate of losses suffered by us as a result; and
(m) to comply with these Terms, our reasonable requests or requirements and all applicable laws.
Keys
If you hide/store a key outside the Premises for our access, you agree to leave it in a secure location. We’re not liable for any issues caused by you leaving the key outside.
If providing a key, we’ll store it securely in our office and return it on Agreement termination or your request. Keys will be labelled with a unique reference number. If we lose your key, we will replace the lost key but will not be responsible for replacing any corresponding locks. We have a system where keys do not contain your address.
Key collection from over 1 mile radius of the Premises may incur additional charges, invoiced separately and payable on Service completion. For Repeat Cleans, outstanding key fees will be consolidated and charged on your next Payment Date.
7. Cancellations and Rescheduling
In the unlikely event that we need to cancel an Appointment, such as where our team is unwell, where we are short-staffed, or due to adverse weather conditions preventing us from travel, we will aim to provide you with as much notice as possible.
If, for any reason, you need to cancel an Appointment with us, we would appreciate you giving us at least 4 hours’ notice prior to the Appointment by calling or emailing us using the contact details at the beginning of these Terms.
General
If our team are waiting to be let in to the relevant Premises for more than 15 minutes and you do not contact us in advance to let us know, the Appointment will be considered cancelled by you without notice.
Where you do not provide us with notice to cancel an Appointment, or our team are unable to access the Premises for more than 15 minutes, the Price will constitute the cancellation fee. You acknowledge and agree that this is a genuine pre-estimate of our loss arising as a result of your failure to give us notice of your unavailability or attend your appointment on time.
Where we arrive to the Premises and determine that the Premises is unsafe or presents an unacceptable risk to us or our Personnel, we reserve the right to vacate the Premises and cancel the Appointment. We will contact you to advise you of the issue and rearrange the Appointment at a mutually convenient time, which may result in additional charges or we may cancel the Appointment entirely, in which case you will not be entitled to a refund of any Price paid.
8. Complaints
We take all complaints seriously and will investigate them in accordance with our complaint procedure, which can be found here www.aegcleaning.co.uk/complaints. You must not contact our Personnel directly and bypass the formal complaints procedure. Where we find this is the case, we will not be responsible for remedying any complaints you may have at present or in the future.
9. Variations
Where you are a business: All variations to the Services must be agreed in writing between the Parties and will be priced in accordance with any schedule of rates provided by us, or otherwise as reasonably agreed between the Parties. If we consider that any instruction or direction from you constitutes a variation to the scope of our obligations under these Terms, then we will not be obliged to comply with such instruction or direction unless agreed in accordance with this clause.
Where you are a consumer: If you wish to make a change to the Services you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the Price of the Services, the timing of supply of the Services or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change.
1.1 You acknowledge and agree that if you are requesting a variation or change to the Services, you will provide us with at least 24 hours’ notice prior to when the relevant requested Services need to be provided. If you give us less than 24 hours’ notice and we have agreed to provide the relevant Services, you agree to pay us the Price at the increased rate that we may communicate to you.
10. Exercising your right to change your mind (Consumer Contracts Regulations 2013).
1.2 As a consumer, you have 14 days to cancel after booking Services on our Site. We won’t start Services during this period unless you expressly request so by ticking the checkbox. If you request Services within this cancellation period and we fully perform them, you cannot cancel once completed. If you cancel, you must pay for Services provided until cancellation, proportionate to the full Price.
When you don’t have the right to change your mind: You do not have a right to change your mind in respect of Services, once these have been completed if you expressly requested us to provide them during the cooling off period, even if the cooling off period is still running.
Tell us you want to cancel these Terms: To exercise your right to cancel these Terms under this clause 10 , please let us know by contacting us by email using the email address at the start of these Terms.
When your refund will be made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind under clause 10 then your refund will be made within 14 days of your telling us you have changed your mind. Any refunds due to you will be subject to a £5.00 administration fee, you agree that this is a genuine pre-estimate of our losses incurred as a result of issuing the refund.
11. Payment
1.3 You must pay us the price of each Appointment or Service, plus any applicable costs stated on the Site (including all expenses, such as parking or congestion zone charges) (the Price) in accordance with this clause. All amounts are stated in pounds sterling, inclusive of VAT (or any equivalent tax in the UK), where applicable. You will not be entitled to any part of the Services until the Price has been paid in full.
1.4 One-off Cleans: Payments are taken upfront at the time of making a booking.
1.5 Repeat Cleans: Payments are taken weekly/monthly (Billing Cycle) via Direct Debit or bank transfer in advance. Your Repeat Clean schedule will automatically renew at the end of the Billing Cycle for the same period of time, unless this Agreement is suspended or terminated as per its Terms. You will be charged the Price in connection with each subsequent Billing Cycle (Payment Date) unless and until you cancel your Repeat Cleans. We will require you to set up direct debit payments. We will send you a direct debit form via our third party payment provider, GoCardless, which must be completed at least 5 business days prior to your first Appointment under the Repeat Clean schedule.
1.6 To change the Repeat Cleans (for example, by varying the frequency of cleans) you must provide us notice via email at least 24 hours before the end of the current Billing Cycle. Where you are increasing the frequency of cleans, a one-off payment will be necessary to cover the difference based on the increased Price. Where you are decreasing the frequency of cleaning, any unused portion of the Price will be credited towards the new Repeat Clean Price.
1.7 You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment. Cash is not accepted as a payment method.
1.8 The payment methods we offer are set out on the Site. We may offer payment through a third-party provider, for example, Stripe, Paypal or GoCardless. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.
1.9 We may, from time to time, issue promotional discount codes for certain Services on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site.
1.10 If any payment has not been made in accordance with the Payment Terms, we may (at our absolute discretion):
(a) after a period of 5 business days, cease providing the Services, and recover, as a debt due and immediately payable from you, our additional costs of doing so (including reasonable legal fees, debt collector fees and mercantile agent fees); and/or
(b) charge interest at a rate equal to the Bank of England’s base rate, from time to time, plus 4% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the relevant due date in
accordance with the Payment Terms.
Failed Payments & Issues with Payments
1.11 Failed Payments: If any payment due to us is not successfully collected on the scheduled Payment Date for any reason or other circumstances outside our control, we reserve the right to charge a failed payment fee of £10.00 (Failed Payment Fees). This fee is intended to cover the administrative costs and any third-party charges we incur as a result of the failed transaction. Any Failed Payment Fees will be included as part of your next scheduled Payment Date. This fee is non-refundable once applied.
1.12 Rescheduling payments: Upon a payment failure, you are required to contact us within 3 business days to arrange an alternative payment method or schedule a new payment date. Failure to do so may result in interruption of Services.
1.13 Multiple failed payments: In cases where multiple payments fail consecutively, we reserve the right to suspend or terminate Services, including cancellation of scheduled Appointment(s), whether you have booked One-off Cleans or Repeat Cleans. Reinstatement of Services will occur only after all outstanding payments, including any failed payment charges, have been settled.
1.14 Failed payment disputes and queries: If you believe a payment has been unjustly failed or wish to dispute a Failed Payment Fee, you should contact the third-party payment processor, such as GoCardless, within 3 business days of receiving the failed payment notification.
12. Premises
If we arrive at the Premises to provide the Services, but are unable to do so due to your failure to comply with this clause 12, you acknowledge and agree that the Services will not be provided, and you will be liable to pay us the Price, together with our additional costs reasonably incurred as a result of your failure to comply with this clause, in full. You acknowledge and agree that this is a genuine pre-estimate of our loss as a result of your failure to comply with this clause 12 .
13. Warranties and Representations
You represent, warrant and agree:
(a) to comply with these Terms and all applicable laws;
(b) that all information that you provide to us in connection with these Terms is true, correct and complete;
(c) that you possess all the necessary permissions, licenses, and consents in order for us to supply the Services at the Premises;
(d) to comply with our reasonable requests or requirements; that you will not engage or employ, or attempt to engage or employ any of our Personnel outside of our
Services; and
(f) that you have not relied on any representations or warranties made by us in relation to the Services unless expressly stated in these Terms and where you are a consumer, without limiting your consumer law rights.
14. Intellectual Property
All intellectual property developed, adapted, modified or created by or on behalf of us or our Personnel, whether before or after the date of acceptance of these Terms, will at all times vest, or remain vested, in us. As between the Parties, any intellectual property created in the provision of the Products will at all times vest, or remain vested, in us upon creation. To the extent that ownership of such intellectual property rights in any new intellectual property and/or improvements to the new intellectual property or our intellectual property do not automatically vest in us, you agree to do all things necessary or
desirable to assure our title to such rights.
Nothing in these Terms constitutes a transfer or assignment of any intellectual property rights.
15. Confidential Information
Subject to clause 15.2 , each Party must (and must ensure that its Personnel) keep confidential, and not use (except to perform its obligations under this Agreement) or permit any unauthorised use of, information provided by the other Party, including information about this Agreement and the other Party’s business and operations. Clause 15.1 does not apply where the disclosure is required by Law or the disclosure is to a professional adviser in order to obtain advice in relation to matters arising in connection with this Agreement and provided that the disclosing Party ensures the adviser complies with the terms of clause 15.1 .
16. Limitations on and exclusions to our liability
Nothing in these Terms limits any Liability which cannot legally be limited, including liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; and
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
Subject to clause 16.1 , but despite anything to the contrary, to the maximum extent permitted by law:
(a) except where you are a consumer, neither Party will be liable for any Consequential Loss;
(b) where you are a consumer and you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any Liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity;
(c) if either Party fails to comply with this Agreement, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with this Agreement;
(d) a Party’s liability for any Liability under this Agreement will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party, including any failure by that other party to mitigate its loss; and
(e) except where you are a consumer, our aggregate liability for any Liability arising from or in connection with this Agreement will be limited to 100% of the Price.
We have given commitments as to the compliance of the Products with these Terms and applicable laws in clause 4 . In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms.
To the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed by, arising from or connected with:
(a) any permanent, irreparable or un-cleanable parts of the Premises, including but not limited to, smoke stains, carpet stains, hard water stains, wall marks, mould, rusting, grease stains, and permanent odours which cannot be reasonably removed using standard cleaning methods;
(b) damage caused by you or your Personnel; and/or
(c) fair wear and tear of any furniture, objects, fabric or materials at the Premises or wear or discolouring of fabric or surface becoming more visible once dirt has been removed.
17. Termination
Nothing in this clause 17 limits any right you have to change your mind under clause 10 . If you want to cancel or terminate these Terms, you should use the Model Cancellation Form at Attachment 1.
Either Party may terminate these Terms at any time by giving 30 days’ notice in writing to the other Party. These Terms will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:
(a) the other Party (Defaulting Party) breaches a material provision of these Terms and that breach has not been remedied within 10 business days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or
(b) the Defaulting Party goes bankrupt, insolvent or is otherwise unable to pay its debts as they fall due. Upon expiry or termination of these Terms:
(a) we will immediately cease providing the Services;
(b) any payments made by you to us for Services already performed are not refundable to you;
(c) you are to pay for all Services provided prior to termination, including Services which have been provided and have not yet been invoiced to you, and all other amounts due and payable under these Terms;
(d) by you pursuant to clause 17.2 or by us pursuant to clause 17.3 , you also agree to pay us our additional costs, reasonably incurred, and which arise directly from such termination (including recovery fees); and
(e) we may retain your documents and information (including copies) to the extent required by Law or pursuant to any information technology back-up procedure, provided that we handle your information in accordance with clause 15 .
Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it.
18. General
Amendment: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on the Site. Prior to making a booking, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any booking that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when making a booking.
Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.
Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
Disputes: A Party may not commence court proceedings relating to any dispute arising from, or in connection with, this Agreement (Dispute) without first meeting a representative of the other Party within 10 business days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by The Centre for Effective Dispute Resolution.
Entire agreement: Subject to your consumer law rights (if applicable), these Terms contain the entire understanding between the Parties and the Parties agree that no representation or statement has been made to, or relied upon by, either of the Parties, except as expressly stipulated in these Terms, and these Terms supersede and extinguish all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements, whether written or oral, in respect of its subject matter.
Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided that the Party seeking to rely on the benefit of this clause:
(a) as soon as reasonably practical, notifies the other Party in writing of the details of the Force Majeure Event, and the extent to which it is unable to perform its obligations; and
(b) uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event.
Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
Survival: Any clause which by its nature shall survive the expiry or termination of these Terms shall survive the expiry or termination of these Terms. The following clauses shall survive the expiry or termination of these Terms: Clauses 14, 15, 16 and 17.
Third party sites: The Site may contain links to website operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase products from a third party website linked on the Site, such third party provides the products to you, not us.
19. Definitions
Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. The Parties acknowledge and agree that your obligation to pay us the Price under these Terms will not constitute “Consequential Loss” for the purposes of this definition.
Dispute has the meaning given in clause 18.4 .
Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to this Agreement or otherwise.
Personnel means, in respect of a Party, any of its employees, consultants, suppliers, subcontractors or agents, but in respect of you, does not include us.
20. Interpretation
In these Terms, unless the context otherwise requires:
(a) a reference to this Agreement or any other document includes the document, all schedules and all annexures as novated, amended, supplemented, varied or replaced from time to time;
(b) a reference to any legislation or law includes subordinate legislation or law and all amendments, consolidations, replacements or re-enactments from time to time;
(c) a reference to a person includes a natural person, body corporate, partnership, joint venture, association, government or statutory body;
(d) a reference to a party (including a Party) to a document includes that party’s executors, administrators, successors, permitted assigns;
(e) a reference to a covenant, obligation or agreement of two or more persons binds or benefits them jointly and severally;
(f) a reference to time is to local time in London, England; and
(g) a reference to £ or pounds refers to the currency of the UK from time to time.
ATTACHMENT 1 – MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]
I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []/for the supply of the following service [], Ordered on []/received on [], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date [] Delete as appropriate
